Shipping Policy

We offer FREE SHIPPING within orders over US$ 399 in the U.S.
At this time, we do not ship to Alaska, Hawaii, or Puerto Rico, and we do not ship internationally. Unfortunately, we cannot ship to a P.O. Box, APO/FPO. All orders of products we have in stock are usually shipped within 1 to 3 business days from the day the order is placed. However, some of the products might be in backorder from the manufacturer. In this case, our customer service will contact you to let you know the expected delivery date of the purchased items.

Most merchandise is shipped domestically via FedEx Ground, USPS, or UPS Ground. All orders are shipped with a signature required.
We reserve the right to refuse or cancel orders if fraud or an unauthorized transaction is suspected.

 

Damaged or Defective Merchandise
We take great pride in the quality of the merchandise we carry; therefore, we take extreme care to pack shipments so they arrive safely and in excellent condition. In the rare instance that your merchandise arrives in a defective, damaged, or incomplete condition, you must immediately notify our Customer Care department by email at info@lunababystore.com and we will arrange a return, replacement, and/or a credit/refund. Please, note that notification must be made within 72 hours of receiving your items.

 

Shipping Internationally
Unfortunately, at this time, we do not ship internationally. However, we can assist our clients to find a company that ships internationally. For additional information, please contact us by email at info@lunababystore.com. Please, note that all duties and taxes for shipments outside the United States are the responsibility of the customer.