Privacy Policy
Your privacy matters to us.
This Privacy Policy explains how Luna Baby collects, uses, shares, and protects your personal information when you visit, shop, or interact with lunababystore.com and our related services.
Overview
How this policy applies
This Privacy Policy describes how Luna Baby, referred to as “we”, “us”, or “our”, collects, uses, and discloses personal information when you visit, purchase from, or interact with our website, lunababystore.com, and related services.
By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Privacy Contact
For privacy questions, data requests, or account related concerns, please contact our team.
info@lunababystore.com +1 (786) 306-7077Updates to this policy
Changes and updates
We may update this Privacy Policy periodically to reflect changes in our business operations, services, legal obligations, or privacy practices.
Any updates will be published on this page, and the “Last updated” date will be revised accordingly.
Information we collect
What we collect and why
We collect personal information to provide, improve, personalize, and protect our services, process orders, communicate with customers, and support a secure shopping experience.
Information you provide directly
- Contact information, including name, email, phone number, and address
- Order and payment details
- Account credentials, when applicable
- Customer support messages and communication history
Information collected automatically
- Device and browser information
- IP address and general usage behavior
- Cookies, pixels, web beacons, and similar technologies
- Website activity and interaction data
Information from third parties
- Payment processors, including Shopify Payments
- Analytics tools and advertising partners
- Fulfillment, shipping, and logistics partners
- Technical service providers and fraud prevention tools
How we use your information
We use your data to support your shopping experience.
Your information helps us process orders, provide customer support, improve our services, protect our website, and communicate with you about products, promotions, and service updates.
Primary uses
- Order fulfillment and customer support
- Payment processing and account management
- Marketing and promotions, with opt-out options
- Fraud detection and website security
- Analytics and service improvements
Cookies
Cookies and tracking technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, personalize content, and support advertising.
You can control cookies through your browser settings. Please note that blocking cookies may affect certain website features or functionality.
Where supported, we honor Global Privacy Control signals.
Data sharing
Sharing and disclosures
We may share personal information with trusted partners and service providers when necessary to operate our business, fulfill orders, process payments, support marketing, or comply with legal obligations.
We do not sell or share sensitive personal information without consent.
When we may share information
Data sharing details
Service providers
We may share information with vendors who perform services on our behalf, including shipping, payments, fraud prevention, analytics, technical support, and customer service.
Marketing partners
We may share limited information with marketing, analytics, and advertising partners to help improve campaigns and personalize customer experiences.
Legal requirements
We may disclose information when required by law, legal process, government request, or to protect our rights, customers, business, or website security.
With your consent
We may share information when you provide consent, make a direct request, or intentionally interact with a feature that requires sharing.
Business transfers
Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
Operational partners
We may share information with fulfillment, logistics, and technical partners as needed to complete orders, deliver products, and support the shopping experience.
Children’s Privacy
Our services are not intended for children under 16.
We do not knowingly collect personal information from children under 16. If a parent or guardian believes a child has provided personal information to us, they may contact us to request deletion.
International Data Transfers
Processing outside your country
Your personal information may be processed or stored outside your country of residence. Where applicable, we use appropriate safeguards, such as Standard Contractual Clauses or other lawful mechanisms for international transfers.
Data Retention
How long we keep information
We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our legitimate business interests.
Your Rights
Your privacy choices and rights.
Depending on your location, you may have certain rights regarding your personal information. To exercise these rights, please contact us using the details below. We may request identity verification for security purposes.
You may have the right to:
- Access or request a copy of your personal information
- Correct or delete your information
- Restrict or object to certain processing activities
- Withdraw consent at any time
- Request data portability
- Appeal denied privacy requests
- Manage communication preferences
- File a complaint with a data protection authority
Marketing Preferences
Opting out of marketing
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Even if you opt out of marketing messages, we may still send you service-related communications, such as order updates, delivery notices, and account or transaction information.
Third-party websites
External links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites.
We encourage you to review their privacy policies before providing personal information.
Contact Us
Questions about this Privacy Policy?
If you have questions, concerns, or wish to exercise your privacy rights, please contact Luna Baby using the information below.
Your baby store in Miami