Shipping Information
Reliable shipping from Luna Baby.
Luna Baby ships orders within the United States and also offers international shipping to Brazil with prepaid import taxes and duties at checkout for a smoother delivery experience.
United States
US Shipping Information
Luna Baby currently ships within the 48 contiguous United States.
- We do not ship to APO, FPO, or PO Box addresses.
- Orders are typically processed and shipped within 2 business days after confirmation.
- Transit time may vary depending on location.
- Deliveries to the West Coast may take up to 5 additional business days via FedEx or UPS Ground.
- Orders containing multiple items may be shipped separately and arrive on different dates.
- Once your order is shipped, you will receive a confirmation email with tracking details.
Important
Stock availability and cancellations
While all items are expected to be in stock at the time of purchase, in rare cases of unavailability, our team will contact you promptly.
Orders cannot be canceled once a tracking number has been generated.
Brazil Shipping
Direct from Miami to Brazil.
All orders shipped to Brazil are processed directly from our warehouse in Miami, Florida. In-stock items are processed and shipped within 24 hours after payment confirmation.
Special or custom orders may require up to 2 weeks for dispatch.
Brazil Delivery Summary
- Ships from Miami, Florida
- Estimated delivery: 5 to 10 business days after dispatch
- Prepaid import taxes and duties at checkout
- Handled through Sky Postal
- Final delivery completed by Correios in Brazil
Shipping Methods & Delivery Time
International carrier selection
We work with multiple international carriers to provide the best delivery experience for each shipment.
Although customers may see options such as FedEx or UPS at checkout, Luna Baby reserves the right to use the most suitable carrier based on destination, package size, service availability, and logistics efficiency.
Order confirmed
Payment is confirmed and the order enters processing.
Dispatch from Miami
In-stock items are usually dispatched within 24 hours for Brazil orders.
International transit
Estimated delivery time is approximately 5 to 10 business days after dispatch.
Final delivery
Final delivery in Brazil is completed by Correios.
Delivery times may vary during peak seasons, holidays, customs inspection periods, carrier delays, or other unforeseen circumstances.
What this means
- No unexpected charges upon delivery
- Faster customs clearance
- No interaction needed with carriers for tax payments
- Greater delivery predictability and transparency
- Your order is delivered already cleared for import
Order Tracking
Track your shipment
Once your order is shipped, a tracking number will be provided by email.
For Brazil orders, customers can follow the shipment throughout the entire journey, including final delivery via Correios.
Customer Responsibilities
Accurate shipping address
Customers are responsible for providing a complete and correct shipping address at checkout.
Incorrect or incomplete address information may result in delays, delivery failure, additional charges, or the inability to complete delivery.
Luna Baby Responsibility
Processing, shipping, and prepaid duties
Luna Baby Store is responsible for processing the order, preparing the shipment, and ensuring that all applicable import taxes and duties collected at checkout are properly handled prior to shipment.
Important notes
- Even with prepaid taxes, shipments may still be subject to standard customs inspection procedures.
- Delays caused by carriers, customs authorities, weather, holidays, or unforeseen circumstances are outside Luna Baby Store’s control.
- Orders cannot be canceled once a tracking number has been generated.
Need help with your shipment?
Our team is here to help with shipping questions, tracking updates, and delivery support.
By placing an order with Luna Baby, you acknowledge and agree to this Shipping Policy.